Executive Vice President,
Global Technology & Operations
Martin Lippert is executive vice president and head of global technology and operations for MetLife, Inc. He was named to this position in November 2011. In this role, he is responsible for MetLife’s worldwide technology infrastructure and solutions, customer sales and service group, global capability sourcing, global procurement, corporate real estate, and business and operations management.
Prior to joining MetLife, Lippert served as chief operations and technology officer for Citigroup, where he drove change across a new, centralized global technology and operations division. In this role, he was responsible for a global organization with over 150,000 employees and a budget in excess of $21 billion encompassing technology infrastructure, application development, business operations, real estate, procurement and shared services. While at Citi, he repositioned the division to leverage strengths from one geography to another, which helped drive efficiency and lift product capability during one of the industry’s most challenging times.
Previously, Lippert was vice chairman and group head of global technology and operations for Royal Bank of Canada (RBC) with oversight for several of the company’s businesses, including global financial institutions, cash management, payments, trade finance, investor services and securities lending. During his 11 years with RBC, Lippert transformed the underlying technology base of the company both in terms of infrastructure and customer-data management. This enabled RBC to make the successful transition from a product-centric to a client-centric enterprise. In surveys by Forrester Research and Gartner Inc., RBC was recognized as “best in class” in technology globally among financial institutions during Lippert’s tenure. While at RBC, he served as chairman and CEO of Royal Trust Corporation, chairman of RBC Dexia Trust Corporation and Moneris Solutions, and a member of the board of directors for RBC Insurance.
Lippert began his career in the information technology department of Mellon Bank, where he spent 16 years in progressively responsible positions, culminating in his being named executive vice president for information management and research in 1993.
Lippert served as chairman of the board for AOL Canada, a member of the board of advisors for IBM and Sun Microsystems, and a member of the board of directors for Trillium Health System and Erie Insurance. Lippert has been recognized by American Banker as the top technology executive in North America on multiple occasions and Business 2.0 ranked him as one of the top 10 chief information officers globally. He was also awarded the Peter J. Kight Lifetime Achievement Award for outstanding career achievement in financial services technology innovation.
Lippert holds a bachelor’s degree from the University of Pittsburgh.